Refund Policy
Refund Policy
Ezzi Vision Pty Ltd offers refunds in accordance with this policy and the requirements of Australian Consumer Law.
Change of Mind Refunds
Customers may request a refund within fourteen (14) days of purchase, subject to approval by Ezzi Vision Pty Ltd.
Approved change-of-mind refunds are subject to a 20% service and restocking fee, which will be deducted from the refund amount.
Example:
Purchase Price: $1,000
Less 20% Service Fee: $200
Refund Amount: $800
Original shipping charges, freight costs, customs duties, installation fees, and other service-related charges are non-refundable.
Conditions for Refund
Refunds will only be processed after:
- The return has been approved.
- The returned goods have been received.
- The goods have passed inspection and meet the requirements of our Return Policy.
Faulty, Damaged or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers should notify Ezzi Vision Pty Ltd in writing as soon as reasonably possible after delivery.
Where required under Australian Consumer Law, Ezzi Vision Pty Ltd may provide a repair, replacement, or refund.
Processing Time
Approved refunds are generally processed within 10 business days and returned using the original payment method where possible.
Nothing in this policy excludes or restricts rights provided under Australian Consumer Law.
Contact Us
Email: operations@ezzivision.com.au
Phone: 1800 GO EZZI
